FAQs

Frequently Asked Questions

📦 When will my order arrive? Most orders reach our customers in Poland within 3–5 business days. We maintain a strict 0-day transit policy between our final sorting stages to ensure your decor arrives exactly when you expect it.

🛠️ Is assembly required for your decor pieces? Most moiville items arrive fully assembled and ready for display. For wall-mounted items, we provide high-quality hardware and a precision guide to ensure a secure fit.

🧼 How do I maintain the finish of my decor? We recommend using a dry microfiber cloth for dusting. For metallic or glass elements, a slightly damp cloth followed by a dry buff will preserve the original French luster.

💳 Which payment methods do you accept? We support secure options including BLIK, PayU, Visa, Mastercard, and Apple Pay.

💬 Need more help? Our interior consultants are available to help you curate the perfect look for your space. Email: info@moiville.com Phone: +33 6 63 64 30 88 Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)